Frequently Asked Questions

Creating an account is quick and free. Click "Join Free" at the top of any page, enter your email address, choose a password, and complete your profile. You'll be browsing members within minutes. A profile with a photo and detailed bio gets up to 5× more responses.

Yes! A free membership lets you create a profile, upload photos, browse other members, and participate in the community forums. Upgrading to a Premium membership unlocks unlimited private messaging, advanced search filters, read receipts, profile boosting, and priority customer support — all for a low monthly fee.

No. While our community is designed for people affected by STDs, you control exactly what you share on your profile. You may choose from a range of conditions (herpes, HIV, HPV, etc.) or simply leave that field private. We believe disclosure is a personal decision made at the right time in a relationship.

Absolutely. We warmly welcome supportive partners, allies, and anyone who understands that a person's worth is not defined by their health status. Many of our most meaningful relationships are between positive and negative partners who connect over shared values and openness.

Yes, completely. All data is encrypted using industry-standard SSL/TLS. Your health status is never shared with third parties or advertisers. You also have access to an anonymous browsing mode, which hides your profile from search engines and non-logged-in visitors.

Every profile has a "Report" button. Our moderation team reviews all reports within 24 hours. You can also block any member instantly to prevent further contact. We take the safety of our community extremely seriously and act swiftly on all valid reports.

By default, your profile is only visible to logged-in members. You can enable the "Anonymous Mode" in your privacy settings at any time to further limit who can find you. We never allow search engines to index member profiles without explicit permission.

Premium members enjoy: unlimited two-way messaging, advanced search filters (by condition, relationship goal, body type, and more), profile boost to appear higher in searches, ability to see who viewed your profile, read receipts on messages, access to exclusive blog content, and 24/7 priority support.

You can cancel your Premium membership at any time from your Account Settings under "Subscription." Your premium access will continue until the end of the current billing period. We don't charge cancellation fees, and your profile remains active as a free member after cancellation.

Yes. All payments are processed through PCI-DSS compliant payment gateways. We never store your full card details on our servers. Charges may appear under a discreet descriptor on your bank statement — contact us if you need clarification on how it will appear.

Our community is open to anyone living with or affected by any STD or STI, including herpes (HSV-1 and HSV-2), HIV, HPV, hepatitis B and C, chlamydia, syphilis, gonorrhea, and others. You are welcome here regardless of your specific diagnosis.

Our smart matching system analyzes your profile preferences, location, stated relationship goals, activity patterns, and compatibility indicators to surface the most relevant profiles. The more complete your profile, the better your matches will be. You can also search manually using detailed filters.

Yes! We host active moderated forums covering topics like disclosure advice, treatment updates, relationship guidance, mental health, and more. Condition-specific groups (e.g., Herpes Support, HIV Living Well) allow you to connect with people who share your exact situation.

Absolutely. Many of our members join simply to find understanding friends or a support network. You can set your relationship preference to "Friendship" or "Pen Pals" in your profile settings, and our search filters let you find people looking for the same kind of connection.

Yes! Our free app is available for both iOS (App Store) and Android (Google Play). It includes all core features: browsing profiles, messaging, push notifications for new matches, and forum access. The app is optimized for speed and privacy on mobile devices.

We understand the importance of discretion. The app uses a neutral, non-identifiable icon and display name on your phone. Notifications are also discreet and do not reveal the nature of the app in previews visible to others.